Returns
We do not accept returns on any of our items. For every enquiry about your order or our products, please contact us only by email at baluzini.co@gmail.com.
Each piece is inspected and packed with great care before it is dispatched.
Damage that occurs while your parcel is in the care of the carrier must be reported to us without delay in that same email. Say clearly that the damage happened in transit and include full documentation of the incident—for example, photos of the outer and inner packaging and of the condition of the items.
Frequently asked questions
Can I return an item?
No. We do not accept returns. If you need to speak to us about your purchase, write to baluzini.co@gmail.com and we will answer there.
My parcel arrived damaged—what should I do?
Email baluzini.co@gmail.com as soon as you can. State explicitly that the damage occurred during carriage, and attach all relevant evidence—photos of the parcel and contents, tracking details, or anything else that shows what happened. Wait for our reply before you take further steps.
How do I contact you about something else on my order?
Use baluzini.co@gmail.com. We handle order questions by email so there is a clear written record.
We aim to reply by email as soon as we can. Please do not assume that a return or refund is possible unless we confirm it in writing.